SHIPPING & RETURNS / EXCHANGES

SHIPPING

• We dispatch from our Australian warehouse in the state of QLD usually within 1-2 days after order is received.

• Kindly allow up to 4 business days for processing orders during busy periods or when orders have been placed over a weekend.

• We partner with Australia Post for our deliveries and all orders over $50 are trackable through the Australian Post website.
  
  
• Shipping confirmation is also sent direct from our store once your order has been dispatched, kindly check your junk folder as sometimes the shipping confirmation emails can be hiding in there.

• If you'd like fast shipping, kindly opt for EXPRESS at checkout. 

• The below shipping times are additional to the dispatch time (1-3 business days). This is an estimate only and may be subject to delays. 

 

RETURNS / EXCHANGES

• We know you will be extremely happy with your Ovae purchase, however if for some reason you'd like to return it please email us at - hello@ovae.com.au 

• Ovae gladly accepts returns and exchanges within a 30-day period from the original purchase date under the following conditions;

• Item(s) must be returned in their original condition and packaging: unworn, unwashed and with all tags attached.

• Return shipping method and associated costs are the responsibility of the customer.

• We recommend sending your return via a trackable method and retaining proof of postage until receiving confirmation that your return has been processed. Ovae is not responsible for returns that are not received.

• Once you have lodged your return, we recommend emailing us the tracking number so we can follow up from our end.

• Sale items are final sale and heavily discounted and cannot be returned

• Kindly visit our Terms and Conditions Page for more details on Returns.