Opening (first) order value is minimum $800 AUD not including freight. Subsequent orders have no minimum spend.
A 30% deposit is required to secure your order if ordering from a Trade Show.
All orders are Pro-Forma and payment is to be made in full before dispatch of goods unless otherwise agreed.
Freight expenses, national and international are at the expense of the retailer.
For international retailers, any taxes, duties and import costs are the responsibility of the retailer. To help reflect and reduce your importation tax please consider the option of us sending International orders in multiple packages.
MOQ’s (minimum order quantities) are noted on the order sheets for each product. Generally speaking leather goods have no MOQ per colour, whereas scarves have a MOQ of x2 per colour.
Ovae will accept returns/exchanges within 21 days of invoice date. Any requests for returns/exchanges outside these dates may not be fulfilled.
Damaged or faulty stock can be returned for repair, however please note the lead times for repair can sometimes be 12 weeks as we send these back to our factories for assessment and repair.
Due to the nature of the delicate and often vintage fabrics used in some products, prints and colours may vary between re-orders.
All web res images are available to pull directly off our website. Simply right click and save. You are also welcome to use any of our social media images. Our Instagram handle is @ovae_thelabel and Facebook Page is ovae.com.au
As we work with natural leathers and vintage textiles, slight irregularities & colour variations may occur. These personal ‘traits’ add to the history and journey of the product. We see them as character lines and hope you appreciate this aesthetic too.
Each Ovae product has been consciously handcrafted by our small team of talented artisans. At Ovae, we believe in prioritising slow fashion and ethical practises - we are committed to always respecting and valuing our artisans, suppliers and customers and in the development of our creations, minimise any negative impacts on people or the environment. To learn more about our ethical practises and social responsibility please visit https://www.ovae.com.au/pages/ethically-made-fashion
If you have any questions at all, please don’t hesitate to reach out to us at firstname.lastname@example.org. We look forward to seeing our range represented in your gorgeous store. With love & thanks, Gyselle & Jackie x